Refund, Cancellation & Service Delivery Policy
Effective Date: 13 July 2026
1. Service Delivery
Fuel Rebate Solutions provides a cloud-based software platform that is delivered electronically. No physical products are shipped.
Once payment has been successfully received and verified:
- Your account will be created or activated.
- Login credentials or an activation email will be sent to your registered email address.
- Access is typically provided within 24 hours of payment during normal business hours.
- In exceptional circumstances, activation may take up to 2 business days.
If you do not receive access within this timeframe, please contact us at info@fuelrebatesolutions.co.za.
2. Subscription Cancellation
You may cancel your subscription at any time by contacting Fuel Rebate Solutions in writing via email.
Cancellation will:
- Stop future recurring payments.
- Remain effective at the end of your current paid billing period.
- Not affect your access until your current subscription expires.
No cancellation fees apply.
3. Refund Policy
Because Fuel Rebate Solutions provides immediate access to digital software and online services, subscription payments are generally non-refundable once access has been granted.
Refunds may be considered in the following circumstances:
- Duplicate payments.
- Incorrect billing amounts.
- Payments processed due to a verified system error.
- Where required under applicable South African law.
Approved refunds will be processed using the original payment method where possible.
4. Failed or Missed Payments
If a subscription payment is unsuccessful:
- Your account may be suspended until payment is received.
- Continued non-payment may result in account deactivation.
5. Account Termination
Fuel Rebate Solutions reserves the right to suspend or terminate accounts that:
- Breach our Terms and Conditions.
- Use the platform unlawfully.
- Attempt unauthorised access to the system.
- Engage in fraudulent or abusive activity.
6. Consumer Rights
Nothing in this policy limits any rights you may have under the Consumer Protection Act, 2008, the Electronic Communications and Transactions Act, 2002, the Protection of Personal Information Act (POPIA), or any other applicable South African legislation.
7. Contact Information
Fuel Rebate Solutions
Website: fuelrebatesolution.co.za
Email: info@fuelrebatesolutions.co.za
Phone: +27 63 519 9272